Retail Salesperson
| Median wage (USD) | 34730 |
|---|---|
| Projected employment growth (%) | 0 |
| AI exposure (%) | 36 |
| Maximum exposure (%) | 45 |
| Source | eloundou |
| GPT-4 exposure — beta / zeta (%) | 34 · 61 |
| What AI changes in this occupation | Answering questions on merchandise and pricing are AI-assisted Self-service and payment kiosks reshape the role — a different phenomenon from generative AI Personalized advice and product demonstration remain human |
| Key skills | Customer advice · upselling · digital sales tools |
| Courses to get ahead | AI for Customer Experience with Chatbots and Analytics · Coursera · 2 sem. · 86 · You oversee the chatbot on routine questions instead of answering them one by one. AI for E-Commerce: No-Code Tools for Sales & Marketing · Coursera · 2 sem. · 80 · You use no-code tools for billing and recommendations instead of processing everything manually. Sales with AI · Coursera · 2 sem. · 76 · You integrate AI into your sales process instead of managing everything without tools. Advanced Sales Techniques · Udemy · 3 sem. · 84 Visual Merchandising · Coursera · 3 sem. · 77 Retail Customer Relationship Management · Udemy · 2 sem. · 73 |
| Occupations to pivot toward | Cashier · 31190 · -10 · 36 Customer Service Rep · 42830 · -5 · 70 Wholesale and Manufacturing Sales Representative · 74100 · 1 · 40 |
| Skills to acquire for the pivot | Advanced sales techniques Digital commerce tools Customer relationship management |