Cashier
| Median wage (USD) | 31190 |
|---|---|
| Projected employment growth (%) | -10 |
| AI exposure (%) | 36 |
| Maximum exposure (%) | 49 |
| Source | eloundou |
| GPT-4 exposure — beta / zeta (%) | 21 · 28 |
| What AI changes in this occupation | Answers to routine questions are assisted by conversational AI Self-checkout and automated payment reshape the role — a different phenomenon from generative AI Greeting, complaint resolution and in-person service remain human |
| Key skills | Customer service · connected POS tools · complaint resolution |
| Courses to get ahead | AI for Customer Experience with Chatbots and Analytics · Coursera · 2 sem. · 87 · You oversee the chatbot on routine questions instead of answering them one by one. Generative AI for Customer Service Automation · Coursera · 1 sem. · 82 · You oversee automated billing instead of calculating everything manually. Retail Customer Service · Coursera · 2 sem. · 78 · You master digital transaction tools instead of processing everything manually. Customer Conflict Resolution · Udemy · 2 sem. · 83 In-Store Upselling · Udemy · 1 sem. · 76 POS & Inventory Management · Coursera · 3 sem. · 72 |
| Occupations to pivot toward | Customer Service Rep · 42830 · -5 · 70 Retail Sales Worker · 34730 · 0 · 50 Wholesale and Manufacturing Sales Representative · 74100 · 1 · 40 |
| Skills to acquire for the pivot | Sales techniques Digital transaction tools Customer relationship management |